Free leak audit.
A 20 minute recorded review of where your business is losing customers: a brand that blends in, campaigns that do not convert, calls that go unanswered, quotes never followed up, reviews never requested. Yours to keep, with a fixed price to fix the three biggest gaps.
What we look at
- How your brand and content look next to competitors
- Whether your ads and Google listing bring the right people
- Where calls, forms and messages currently go
- What happens after hours and when the team is busy
- How quotes and follow ups are handled today
- How reviews get asked for
- The three automations worth doing first, with a fixed price
Prefer to talk? Call +61 470 497 417 during Australian business hours.
Request your leak audit
What the leak audit checks
A leak is anywhere a potential customer drops out between seeing you and paying you. We follow the path a real customer takes and note every point where they could give up.
Brand and first impression
How your website, logo, photos and social profiles look next to the three competitors a customer is most likely to compare you with. Does it build trust in five seconds?
Visibility and ads
Your Google Business Profile, reviews, search ads and Meta campaigns. Are you showing up for the right searches, and is the spend reaching people who can actually buy?
Enquiry handling
Where calls, forms, emails and DMs go today, how fast someone replies, and what happens after hours or when the team is on a job or with a client.
Quotes and follow up
How quotes, proposals and consult bookings are chased. This is usually the biggest hidden leak, because nobody notices the jobs that quietly go elsewhere.
Reviews and repeat business
Whether reviews are asked for after every job, and whether past customers ever hear from you again with a recall, a reminder or an offer.
Systems and admin
The software you already use, such as Xero, ServiceM8, Cliniko or Smokeball, and where the team retypes the same details twice.
What you receive
- A 20 minute recording of the audit, yours to keep and share with your team
- A plain English list of the leaks we found, ranked by how much each one is likely costing you
- The three fixes worth doing first, with a fixed price and delivery time for each
- Quick wins you can do yourself this week at no cost
- Links to the relevant guides, such as missed calls for tradies or cutting clinic no shows
Who it is for
- Trades and renovation businesses that miss calls while on the tools
- Beauty, aesthetics and allied health clinics with no shows and empty chairs
- Law, accounting and other professional firms with slow enquiry response
- Local retail and online stores spending on ads without clear returns
It suits owner run businesses in Sydney and across Australia that already get enquiries and want more of them to turn into paying customers. If you are pre launch, start with brand and your website instead.
How it works, step by step
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Send the form
You get a text within a minute and an email with a booking link. We practise what we sell, so this is the same follow up system we build for clients.
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A five minute chat
During business hours we call within five minutes to confirm your website, the number customers call and what worries you most.
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The audit
On a call or as a recorded video, we walk through your enquiry flow and show the leaks. We may test your phone line and website form like a real customer would.
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A fixed price
You receive a short proposal with a package, a price and a delivery date. No pressure, no obligation.
About the audit
What is in the audit?
We look at how enquiries reach you (phone, website, socials, portals), what happens when nobody answers, how quotes get followed up and how reviews get asked for. Then we show you the three automations that would recover the most, with a fixed price for each.
Do I have to be on a call?
No. If you prefer, we record the audit as a short video and send it to you. Most people then book a call to talk about a build.
Is it really free?
Yes. It is how we start every client relationship. There is no obligation to go ahead.
What do you need from me?
Your website address, the phone number customers call, and five minutes to tell us what happens when someone enquires today. That is enough to start.
How long does it take?
The audit itself is about 20 minutes. Most businesses have their recording and fixed price proposal within a few business days of sending the form.
Do you only audit Sydney
businesses?
No. We are based in Sydney but the audit runs online, so it works for businesses anywhere in Australia.
I already have an agency or
a CRM. Is it still useful?
Yes. Many leaks sit between tools and agencies, such as ads that work but leads that are never followed up. We can work alongside what you have, and we will tell you if it is already doing the job.